When you message our Facebook page, an automated AI assistant may reply first. Darren, who runs the business, reads the conversations and replies himself when needed.
We use what you send us only to answer you and, if you ask, to get back to you. We don't sell your data or send you marketing messages.
Your messages pass through Meta (Facebook Messenger) and Anthropic (the company whose Claude AI writes the automated replies).
You can ask to see or delete your data at any time. See Deleting your data.
1. Who we are
Chase AI Assistants is run by Darren Cooper, a sole trader based in Cannock, Staffordshire, United Kingdom. For the information described here, we are the data controller under UK data protection law (the UK GDPR and the Data Protection Act 2018).
To contact us about your data, send a message to our Facebook page, facebook.com/ChaseAIAssistants, and start it with "Privacy". Darren will reply personally.
2. What we collect
When you message our Facebook page we receive:
Your Messenger ID for our page. Meta gives us a number that identifies your conversation with our page. It isn't your Facebook profile ID.
Your messages and the time you sent them, plus anything you choose to include, such as your name, phone number, or details about your business.
Your name and profile picture as Facebook shows them in our page's inbox.
Our automated assistant doesn't look up anything else about you, and we don't use cookies or tracking for it. If you send a photo or file, the assistant ignores it, and only Darren sees it in the inbox.
3. How we use it, and why
What we do
Legal basis
Reply to your questions, automatically or personally
Our legitimate interest in answering people who contact us. If you're asking about our services, also steps you've asked us to take before a possible contract.
Phone or message you back when you ask us to
Steps you've asked us to take before a possible contract, and legitimate interests
Keep a simple count of the kinds of questions we get, to improve our answers
Our legitimate interest in improving our service. We use counts, not your messages.
Keep records if you become a client
Performing our contract with you, and our legal obligations, for example tax records
We don't use your messages for marketing, we don't sell them, and we don't use them to train AI models.
4. Automated replies
Our page uses an AI assistant built with Claude, made by Anthropic. When you send a message, the assistant reads it, along with your recent messages in the same conversation and a fixed set of facts about our business, and writes a reply. Its first reply tells you it's automated.
The assistant only answers questions and passes conversations to Darren. It doesn't make decisions that have legal or similarly significant effects on you. If it can't help, or you ask for a person, it stops replying and Darren takes over.
If you'd rather talk only to a person, just say so in the chat. The assistant hands the conversation to Darren.
5. Who we share it with
Meta Platforms runs Facebook and Messenger, so your messages are handled by Meta under its own terms and privacy policy, which you agreed to when you joined Facebook. See Meta's Privacy Policy.
Anthropic receives the text of your message and the recent conversation so its Claude AI can write a reply. It acts as our service provider, under its commercial terms, which say it doesn't use this data to train its models. It keeps API data only for a limited period. See Anthropic's Privacy Policy.
Cloudflare passes messages securely between Meta and our assistant (encrypted network transport).
Meta, Anthropic and Cloudflare may process data in the United States and other countries outside the UK. Where they do, they rely on the safeguards UK law requires for international transfers, such as the UK International Data Transfer Addendum or the UK-US data bridge.
We don't share your data with anyone else unless the law requires it.
6. How long we keep it
Assistant memory: the assistant keeps your recent messages in memory only while a conversation is active. It forgets them after 24 hours without a new message, or whenever it restarts. It doesn't save message text to disk.
Technical logs: logs record your Messenger ID, the time and whether a reply was sent, but not what you wrote. We delete them within 30 days.
Page inbox: the conversation stays in our Facebook page inbox, held by Meta, until we or you delete it. We delete enquiries that don't lead anywhere within 12 months.
Clients: if you become a client, we keep business records for as long as the law requires, usually 6 years for tax.
7. Deleting your data
You can ask us to delete the data we hold about you at any time, and you don't need to give a reason.
Darren will confirm by message, then delete the conversation from our page inbox and anything else we hold about you, such as callback notes, within 30 days. The assistant's memory is cleared automatically within 24 hours anyway.
We'll send one final message to confirm when it's done.
You can also delete the conversation on your side in Messenger. That removes it from your inbox, but not from ours, so please message us as well.
If you'd rather not use Messenger, you can also contact us through any other channel we list on our Facebook page.
8. Your rights
Under UK data protection law you have the right to:
get a copy of the personal data we hold about you
have it corrected if it's wrong
have it deleted
restrict or object to how we use it, including our use based on legitimate interests
have it transferred to you or someone else, where that applies
To use any of these rights, message our page as described in section 1. We'll reply within one month.
9. Assistants we run for other businesses
We also set up message assistants for other local businesses. If you message one of those businesses, that business is the data controller for your conversation, and its own privacy policy applies. We act as its data processor. We handle your messages only to provide its assistant, under a written agreement with it, and we use the same service providers listed above.
For questions about your data in those conversations, please contact the business you messaged.
10. Security
Messages travel between Meta, our assistant and Anthropic over encrypted connections. Every message Meta sends us is checked with a secret signature so it can't be faked. Access keys are stored privately and never published. Only Darren has access to our page inbox and the assistant.
11. Children
Our services are for businesses and adults. We don't knowingly collect data from children. Facebook requires users to be at least 13. If you think a child has sent us personal data, message us and we'll delete it.
12. Changes and complaints
If we change this policy, we'll update the date at the top of this page.
If you're unhappy with how we've handled your data, please tell us first so we can put it right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, phone 0303 123 1113.